How Do You Handle Aggressive Customers?

How would you handle a difficult or aggressive customer?

Key Things to remember when dealing with aggressive behaviourBe self-aware.

Try to avoid any physical contact unless absolutely necessary as this may cause provocation.

Remain objective.

Non-verbal communication.

Active listening.

Provide solutions..

What do you say to an aggressive customer?

Strategies for Handling Rude CustomersStay Calm, Don’t React. The first thing to do is to remain calm and not respond in kind. … Don’t Take It Personally. Chances are, your customer is angry about a bad product or service, and you’re just the unfortunate target for their frustration. … Listen and, If Appropriate, Apologize.

How do you handle an angry customer examples?

Examples of Dealing With Difficult CustomersTake A Step Back & Apologize.Leaving Things On A Better Note.Impatient Customer.Indecisive/Quiet Customer.Vague Customer.Customer Is Unhappy With Service.You Don’t Have An Answer.You Need To Transfer/Refer The Customer To Someone Else.More items…•

What is your biggest weakness?

Example: “My greatest weakness is that I sometimes have a hard time letting go of a project. I’m the biggest critic of my own work. I can always find something that needs to be improved or changed. To help myself improve in this area, I give myself deadlines for revisions.

What are the weaknesses?

Some soft skills you might mention when answering questions about your weaknesses include:Creativity.Delegating tasks.Humor.Spontaneity (you work better when prepared)Organization.Patience.Taking too many risks.Being too honest.

How can I remove my weakness?

Mild generalized weakness and fatigue that occur with a viral illness usually improve with the following home treatment measures.Get extra rest while you are ill. Let your symptoms be your guide. … Return to your usual activities slowly to avoid prolonging the fatigue.Be sure to drink extra fluids to avoid dehydration.

What is aggressive customer?

Aggressive customers tend to be unreasonable and/or unpredictable. They may make impossible demands, refuse to acknowledge timeframes or accept your process. They may be argumentative, use personal insults or inappropriate comments to get their point across or shout or make threatening gestures.

How do you deal with an angry customer interview question?

Try to provide concrete examples of how you’ve responded to angry clients in the past. In your answer, include mention of specific customer service skills that you’d use to successfully defuse the situation. These might include competencies like active listening, civility, tact, and clear, honest communication.

How do you handle difficult situations at work?

Here are some guidelines on how to tackle such a meeting: Tell them that you know they wanted that job too. Don’t justify your raise – ‘It was a fair fight’ or ‘I’m more experienced than you’ – but acknowledge how they must feel. Tell them something like, ‘It’s a difficult situation.

What is your weakness best answer?

An important part of your “what are your weaknesses” answer is showing self-improvement. You should include details about the steps you’re taking to learn a skill or correct a weakness. I have two greatest weaknesses. The first is my inability to share responsibilities.

Can you refuse service to a rude customer?

Unless it’s a service dog, which is protected under the Americans with Disabilities Act, you can refuse service legally. A customer threatens or verbally abuses you, your employee, or other customers. You can ask them to leave.

How do you apologize to a customer?

Follow up with the customer.Say you’re sorry. It sounds obvious, but the first thing you should do is apologize. … Admit you were in the wrong. … Offer an explanation of what happened. … Acknowledge the customer’s goals. … Give a clear next step. … Ask for forgiveness. … Don’t take it personally. … Provide customer feedback options.More items…•

How do you deny a customer request?

While rejecting customer requests on email, make sure:You thank the customer for his request.Make sure you’re clear about declining the request.Mention what you can do.Reaffirm your answer at the end.