Quick Answer: What Is Proper Phone Etiquette?

What is proper telephone etiquette?

Phone EtiquetteAnswer the call within three rings.Immediately introduce yourself.Speak clearly.Only use speakerphone when necessary.Actively listen and take notes.Use proper language.Remain cheerful.Ask before putting someone on hold or transferring a call.More items…•.

How do I answer my personal phone?

When answering your phone, use a proper greeting and announce your full name, says Pachter. Using your first name alone can sound too informal for every professional call and using only your last name can sound too abrupt. The best thing to say is: “This is Brittany Jones speaking,” or, “This is Jake Jones.”

What 3 things should you include when you answer the telephone?

Following the greeting, the person who answers the phone should give his or her name and the name of the business or organization that is being contacted. #3 Put on a smile before placing or answering a phone call.

Is it rude to answer the phone with yes?

“yes!” with an exclamation entonation which leads the caller to the misunderstanding. It seems that saying “Yes!” is a rude and curt way to answer the phone.

Who should say hello first on the phone?

Hello didn’t become “hi” until the telephone arrived. The dictionary says it was Thomas Edison who put hello into common usage. He urged the people who used his phone to say “hello” when answering. His rival, Alexander Graham Bell, thought the better word was “ahoy.”

How do you talk professionally on the phone?

10 tips for answering and handling calls professionallyPromptly answer calls.Be warm and welcoming.Introduce yourself and your business.Speak clearly.Do not use slang or buzz words.Ask before you put people on hold.Don’t just put calls through.Be prepared for your calls.More items…•

What is meant by 3 second rule in telephone conversation?

If you’re on a call with a client or a prospect, try this – wait three seconds after the other person stops talking before you respond. This might be difficult at first, especially if a client has an easy question or a prospect has an objection that you know exactly how to overcome.

What is proper phone etiquette at workplace?

Always answer a phone by saying “good morning” or “hello”. Always introduce yourself politely by stating your name or the company you are representing. Use the right words and as much as possible avoid using unnecessary and informal terms or words.

What is the golden rule when dealing with a phone call?

Listen carefully, speak clearly, and be friendly. Always begin a call by introducing yourself or your company, if applicable. Make sure your voice projects strength and clarity. Use good posture and sit up straight, with your feet on the floor when talking on the phone.

What should be avoided while being on a call?

Let’s take a look at the top ten things you should avoid doing when you answer the phone:Skip The Speaker Phone. … Ditch The Chewing Gum. … Avoid Distractions. … Eliminate Inconsistencies. … Limit Background Noises. … Don’t Whisper. … Don’t Shout. … Do Not Use Poor Equipment.More items…•

What are the two things we must do while talking on the telephone?

10 telephone etiquette tips you should keep in mindWhen you’re speaking over the phone remember to smile, sound upbeat and keep your communication short.Greeting.Take permission and be polite.Identify self and the organisation.Clarity.Purpose of the call.Know your timeline and keep it short.Avoid fillers and keep it interesting.More items…•

What’s an etiquette?

Etiquette, decorum, propriety imply observance of the formal requirements governing behavior in polite society. Etiquette refers to conventional forms and usages: the rules of etiquette. Decorum suggests dignity and a sense of what is becoming or appropriate for a person of good breeding: a fine sense of decorum.

How can I improve the quality of my phone calls?

How to improve call quality on your Android phoneClean the microphone, earpiece and speakers. This is the first thing you should do when you notice that your call quality is weak is to check if the microphone or earpiece are being blocked by something. … Turn on High-Quality calling. … Give Wi-Fi calling a chance. … Make calls over the Internet using apps.

What are the do’s and don’ts of telephone etiquette?

The Dos and Don’ts of Telephone EtiquetteDO – Smile when you talk to people. … DON’T – Be distracted. … DO – When you answer the phone, greet the caller warmly and advise who they are talking to. … DON’T – Shout or whisper. … DO – Speak clearly. … DON’T – Leave the caller on hold for too long. … DO – Make the caller feel welcome.

Why phone etiquette is so important?

Having good phone etiquette plays a large part in maintaining a strong connection with your customers and ensuring an air of professionalism. Good phone etiquette can separate you from the rest of the market and encourage customers to call back once more.

How do you end a phone call professionally?

Here are a few tips and phrases to help you politely and professionally end phone conversations.Close the door. When it’s time to end the conversation, be sure you are not inviting the other person to continue talking. … Use breaks in conversation. … Interrupt politely. … Offer future calls.

What is the best time to call someone?

Here is what we found:4 to 6pm is the best time to call to make contact with a lead. It is 114% better than calling at 11 to 12am, right before lunch. … 8-9am and 4-5pm are the best times to call to qualify a lead. … 4-5 pm is the best time to contact a lead to qualify that lead.

Why do we need telephone etiquette in a workplace?

Proper phone etiquette is essential to your company because it’s usually the first contact point for a customer and represents how your business will treat them in other conversations. Make sure to leave a great, lasting impression on every customer who calls your business.